1. Nature of Services
FinderB is a digital business discovery and merchant services platform. We do not sell or ship physical products. Payments made on the Platform are for digital services such as business listing enhancements, lead access, verified badges, analytics, and other subscription features described at the time of purchase.
2. Service Delivery
Upon successful payment through Razorpay:
- Your merchant subscription is activated on your FinderB business account
- Paid features such as lead center access, premium visibility, and verified status are enabled electronically
- A payment confirmation and plan activation notice is sent to your registered email where applicable
- No physical shipment, courier, or postal delivery is involved
Activation is typically immediate but may take up to 24 hours in rare cases involving payment verification delays, KYC review, or technical issues.
3. Delivery Timeline
- Instant activation: Most successful online payments activate paid features within minutes
- Delayed activation: If payment status is pending or under review, access is granted once Razorpay confirms success
- Manual review: Listings requiring verification may have certain features enabled only after profile or KYC approval
4. Geographic Availability
FinderB services are currently offered to businesses operating in India. Digital service delivery is available anywhere you can access your merchant dashboard with an internet connection. Local discovery features depend on the city and category coverage available on the Platform.
5. Access Issues
If you have completed payment but cannot access your paid plan features within 24 hours, please contact us with your registered email and Razorpay payment ID. We will investigate and restore access or process a refund if the service could not be delivered.
6. Third-Party Services
Businesses listed on FinderB may offer their own physical services or products. Shipping, on-site visits, appointments, and fulfilment for those third-party services are solely the responsibility of the respective business and are not covered by this policy.
7. Contact Us
For questions about service delivery or activation, contact:
Email: support@finderb.com