Cancellation & Refund

This Cancellation and Refund Policy applies to subscription payments made on https://finderb.com for merchant plans such as Pro, processed through our payment partner Razorpay. FinderB primarily offers digital platform services — not physical goods.

Paid features are activated after successful payment confirmation from Razorpay. If payment fails or remains pending, subscription benefits will not be activated.

Merchants may cancel auto-renewal or stop using a paid plan by:

• Contacting support at support@finderb.com before the next billing date
• Requesting cancellation through the merchant dashboard, where available

Cancellation stops future charges for the next billing cycle. Access to paid features generally continues until the end of the already-paid subscription period unless otherwise stated at checkout.

Refunds may be considered in the following situations:

• Duplicate payment for the same plan and billing period
• Payment debited but subscription not activated due to a technical error on our side
• Unauthorized transaction reported within the applicable bank or Razorpay dispute window
• Service not delivered as described due to a verified platform failure

Refunds are generally not provided for partial use of a subscription period, change of mind after activation, or dissatisfaction with leads or business outcomes, as FinderB provides digital access to platform features rather than guaranteed commercial results.

To request a refund, email support@finderb.com with:

• Registered business name and account email
• Razorpay payment ID or order ID
• Date and amount of transaction
• Reason for the refund request
• Supporting screenshots or bank statements, if applicable

Approved refunds are processed back to the original payment method through Razorpay within 7–10 business days, depending on your bank or payment provider. FinderB does not control the final credit timeline once the refund is initiated.

If you dispute a charge with your bank or card issuer, please also notify us at support@finderb.com so we can investigate promptly. Unfounded chargebacks for services already delivered may result in account suspension.

We may suspend or cancel a subscription if a merchant violates our Terms and Conditions, engages in fraud, or misuses paid features. In such cases, refunds are issued only where required by law or at our sole discretion.

For cancellation or refund assistance, contact: